Library Closure FAQs In Response to the Pandemic
Updated - 6/29/2020
Can I return Fowler items to the Main Library's Book Drops?
Yes. Please feel free to return the Fowler items you checked out before the pandemic to the Main Library's book drops.
How long is the Library closed?
The Library is closed until further notice. Town leadership will determine when the Library, as a Town department, can safely reopen.
How do I get my loan period extended?
No action is required on your part. Due dates for borrowed items have been extended to June 30 and may be extended further as the situation develops. No fines will be charged as a result of the closure.
What about borrowed materials from other local libraries?
Items borrowed through the Concord Free Public Library should be included in the loan period extension. Our partners at Minuteman Library Network are working on extending due dates for all items.
Will I be charged any fines during the closure?
No fines will be charged as a result of the closure. The loan period extension should prevent any fines from being assessed. After we reopen, we are happy to work with any patrons who have individual concerns.
What will happen to my holds?
Any items that are currently on our hold shelves will remain there while we are closed. We will hold them for one week after we reopen. Pending hold requests will not be processed during the closure.
Why can't I return materials to your book drops?
During our closure, we are unable to process returns. You are helping us by holding onto your items until we reopen. Thank you for your understanding.
I don't have a library card. How can I get one while you are closed?
Register online for a temporary Minuteman Library Network card. The temporary card will give you immediate access to select resources, including ebooks, audiobooks, and video via OverDrive (Libby). After we reopen, please visit any Library location with a picture ID and proof of address to get a full-service card. Massachusetts residents may also register for a Boston Public Library eCard, which will allow them to use all BPL online resources including OverDrive and Hoopla
My library card is expired. Can I renew it while you are closed?
Library cards that recently expired have been reactivated until May 31, and library cards nearing expiration have been extended until May 31. If you are still having trouble using your library card, please contact Robin at firstname.lastname@example.org.
What is my PIN? How can I reset it while you are closed?
You can reset your PIN at https://library.minlib.net/pinreset
What library resources are available from home?
We offer e-books, audiobooks, music, movies, magazines, and online learning resources via our online eResources at concordlibrary.org. While many are available to all Minuteman Library Network card holders, some are limited to Concord residents. Massachusetts residents may also register for a Boston Public Library eCard, which will allow them to use all BPL online resources, including OverDrive and Hoopla.
Why am I unable to place new requests for items?
Requests are unable to be placed and processed at this time while our member libraries are closed.