FAQs Regarding Library Services During Pandemic Closure
Updated - 9/24/2020
When will the Library open to the public again?
The Main and the Fowler Branch Libraries reopened to the public on September 21, 2020 for browsing by appointment. Please visit here for more information.
I have items to be picked up from the Main Library curbside. How can I schedule my pickup?
The Main Library's curbside pickup service is by appointment only. Pickup times are Monday through Friday from 10:00 a.m. - 5:45 p.m. [Make an Appointment] [Read More About the Library's Curbside Service]
What are the hours for the Main Library's Book Drops?
The Main Library's Book Drops are open 5 days a week (Monday through Friday) between 9:30 a.m. and 6:00 p.m.
I returned my items to the Library a few days ago but I am still seeing them on my library account. Why?
Returned items are placed in quarantine for up to 72 hours. Fines will not accrue when items are in quarantine.
Fowler's Book Drops are closed. Can I return Fowler's items to the Main Library?
Yes. The Fowler Branch Library’s book drop remains closed until further notice. Items checked out from the Fowler Branch can be returned to the Main Library's Book Drops Monday through Friday between 9:30 a.m. - 6:00 p.m.
Is the Library accepting book donations?
Due to the COVID-19 safety concerns, we are unable to accept book donations at present inside the Library. However, thanks to the Friends of the Concord Free Public Library, two new Donate Books bins have been installed in the Sudbury Road parking lot across from the Main Library for the convenience of book donors. Please place your book donations in the bins. If you find the bins full, please come back another time as they are emptied weekly. Thank you for your generosity to the Concord Free Public Library.
How long is the Library closed?
The Library is closed until further notice. Town leadership will determine when the Library, as a Town department, can safely reopen.
I don't have a library card. How can I get one while you are closed?
Register online for a temporary Minuteman Library Network card. The temporary card will give you immediate access to select resources, including ebooks, audiobooks, and video via OverDrive (Libby). After we reopen, please visit any Library location with a picture ID and proof of address to get a full-service card. Massachusetts residents may also register for a Boston Public Library eCard, which will allow them to use all BPL online resources including OverDrive and Hoopla
My library card is expired. Can I renew it while you are closed?
Yes. Please email your requset to CFPLquestions@concordma.gov.
What is my PIN? How can I reset it while you are closed?
You can reset your PIN at https://library.minlib.net/pinreset
What library resources are available from home?
We offer e-books, audiobooks, music, movies, magazines, and online learning resources via our online eResources at concordlibrary.org. While many are available to all Minuteman Library Network card holders, some are limited to Concord residents. Massachusetts residents may also register for a Boston Public Library eCard, which will allow them to use all BPL online resources, including OverDrive and Hoopla.